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Terms & Conditions

TERMS & CONDITIONS OF SALE

Payment

We accept Visa, MasterCard, Solo, Maestro,and payments made via Paypal. We charge for all items as soon as your order is accepted. Back ordered items are also charged but if they cannot be dispatched within 5 working days we will contact you to either schedule a new delivery date or refund. Please be aware that if the item is clearly marked as Pre Order Only and you have chosen to pay for the item rather than use our 'Pre Order Option' at checkout then as per the item being on pre order and no date yet available the order will be fulfilled once it arrives in to stock. 
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a confirmation of shipment. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. We therefore reserve the right to cancel any order for any reason.

Prices

All our prices listed in this web site include VAT at the current rate where applicable. We reserve the right to alter prices without notice.

Tax Charges

Orders made from the UK are subject to VAT. If we are sending products to an address within the European Union prices are also subject to VAT. Orders sent to an address outside the EU, are not charged VAT, although your order may be subject to local taxes and duties upon arrival in your country, which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you the customer or the recipient; we have no control over these charges and cannot predict the charges. Customs policies vary widely from country to country, so you will need to contact your local customs office if you require further information.

Delivery

ORDERS RECEIVED AFTER 1PM WILL BE DISPATCHED ON THE NEXT DAY! Orders ordered on a bank holiday will be dispatched on the next day Monday to Sunday

UK: Order value 20.00 and under will be charged £1.99 for Standard postage, for £7.95 you can select Expedited Delivery.
UK: Order value over £20.00 will recieve free Standard delivery, for £5.95 you can upgrade to expedited delivery. 

Europe: Orders are charged £7.00 Internationally signed for tracked postage up to 0.5Kg each additional 0.5Kg has a higher charge, these prices are automatically calculated at checkout. Before checking out you can check the postage cost by selecting your country under your basket and clicking for a postage quote

Rest of the World: We no longer ship to the rest of the world. 

Returns

All items returned for refund or replacement must be returned within 30 days from receipt.
All goods you wish to return must be issued a returns label and authorisation slip which we will issue you once you get in touch either via email - info@teddybearland.co.uk or via our live chat facility between 9am-5pm Monday to Friday. We recommend that a postage receipt should be obtained for returns, supplied free of charge by the post office by handing your parcel over the counter, this gives you a limited insurance with royal mail if the goods are lost, For added security either ship the items Signed for postage or for higher insurance use Next day special delivery. For International returns International Signed for postage is recommended in case of loss.

All returned goods must be returned in their original packaging with all tags in place in the original unused condition. It is the consumers responsibility to decide the suitability of all items before using the item and making the item unsaleable if returned.
It is the customers responsibility to make sure the product is adequately packed to avoid any possible damage in transit, such items damaged in transit will be returned to the customer and not exchanged or refunded. Please be aware that all personalised items are non-returnable due to being made to order. Unless there has been an error made on our part or the manufacturer's regarding your customisation. 


Faulty Goods: Goods returned as faulty will go through a separate returns procedure and will need to be sent to our contact address, this product will be assessed by our returns department, should the item be deemed to be faulty this will be replaced or in case of an obsolete product an alternative item will be agreed or a refund will be issued if requested. If the item is faulty then you will receive a refund and compensation for your postage (Standard Parcel Charge costs Only), You can check this refund amount for non UK posting, by adding the faulty item to the shopping cart on the site and entering your country and post/Zip code for a shipping quote!

Wrong items received: Goods returned as wrong items received will go through our standard procedure by contacting us and being issued an authorisation label and slip, on receipt of the item we will recplace them with the correct item or if previously requested a refund will be given.You will receive a refund also for postage as per our shipping cost of sending this item, to compensate you for your return postage You can check this refund amount, by adding the incorrect item to the shopping cart on the site and entering your country and postcode for a shipping quote!

Returns Address

Teddybearland Ltd

Unit 1 Plum Lane

Dunwear

Bridgwater

Somerset

TA6 5HL


United Kingdom

Replacement items will be dispatched free of charge to UK addresses for the first return, further returns on the same order will incur a £2 postage charge, if the return is from an international customer, a re charge will be applied to cover the replacement items international or European signed for postage. Unless the replacement, is due to an error in shipping by Teddybearland, we will cover the additional postage. When items are returned without prior consent outside the 28 days warranty period,Teddybearland reserve the right to deduct 10% of the item as a restocking charge for the return as long as the item/items are in a sell able condition and with all tags and packaging intact. If the item being returned has been discontinued by the manufacturer or Teddybearland, then Teddybearland can either refuse the return or charge up to a 50% restocking charge, based on the current sale ability of the return.

Refunds

Refunds will be credited back to your original card used for purchase, when you request this in writing with your returned item. The refund will be processed via the payment gateway used for payment; we therefore do not need details of the card used. All refunds for change of mind will be less the postage paid for shipment however we will refund the postage for incorrect item & faulty item returns. If the ordered item kept becomes less than £20 in the UK, then the £1.99 postage charge for small orders will be deducted from the refund. Where items are returned with no written request for refund or exchange, the item will be returned to our stock and a store credit will be applied to your account, you will be able to use this to purchase on store by calling customer services on 01278 448555 or emailing them at info@teddybearland.co.uk or via the live online chat on the website!

Layaway

Please see our terms and conditions for layaway here

Pre-Orders

Teddybearland accepts pre-orders with no deposit for items that are not yet in stock, but that we have an estimated delivery date for. All pre-orders are cancellable. We will contact you when the stock arrives to take payment either over the phone or via a PayPal invoice whichever you prefer.

Warranty

Teddybearland returns department works in conjunction with our manufacturers, our manufacturers want to be informed of any products deemed to be faulty; therefore all items returned as faulty will be returned to the manufacturer for examination. However our returns department will make a decision on the faulty item as your contract is with us and we are responsible to deem whether a product is faulty, then the item can be replaced or credited. Teddybearland will endeavor to process this as quickly as possible subject to the manufacturer's timescales.  If however the item is deemed to be damaged due to the customers handling or fair wear and tear by our returns department, then the item will be returned to the customer and no replacement or refund issued.

Secure Ordering

All precautions are taken to ensure that transactions are secure although Teddybearland cannot be held responsible for any breach of security. Orders can be cancelled up to 7 working days after placing them if the item has not already been shipped. Please speak to us on live chat to cancel or email info@teddybearland.co.uk. All orders placed online are processed automatically from your submitted online order details.

Privacy Policy

Teddybearland do not disclose buyers' information to third parties other than when order details are processed through one of the secure payment gateways. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

 

Consumer Contracts (Information, Cancellation & Additional Charges) Regulations

Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations you have the right to cancel your order for any item bought on this website for a full refund.

To cancel, chat to us on live chat, email us at info@teddybearland.co.uk, call us on 01278 448555 (+44 1278 448555)  or write to us at:

Teddybearland Ltd

Unit 1 Plum Lane

Dunwear

Bridgwater

Somerset

TA6 5HL

You can cancel anytime from placing your order up to the end of a period 14 days after you take possession of the goods (or in the case of a multiple order, the last part of the order).

 

 You can use the model cancelation form and send this in to us.