We despatch all goods by Royal Mail for Express Air Mail for shipments up to 2 KG in weight, beyond 2KG you will be given a price for an international courier shipment. You when ordering over 2KG, it might be more cost-effective to split your order into 2 and order twice keeping each shipment below 2 KG in weight.
Yes, when we despatch your order we will email you with the tracking number, this email will have an active link where you can click and go directly to the delivery companies web site to check the order status. Also if you log into your account your tracking numbers are available within your order shipment details.
Can I track my European or International order on my own countries postal service?
Spain
Please follow this link to the Spanish Postal Service Correos http://www.correos.es/eng/13-menurec2/01-menurec21/2010_c1-localizadore.asp
France
A signature is not always required. If you are not at home when La Poste attempts to deliver the package, it will be held at the post office for 15 calendar days. If the tracking status is unclear and there has been no delivery attempt or notification within your Estimated Delivery Date please contact La Poste Customer Service (in French): +33 (0) 810 800 800. Please have your parcel tracking number ready.
Germany
Deutsche Post, there is currently no online tracking available. Please wait for possible late delivery. If there has been no delivery attempt or notification within this time then please contact your local Deutsche Post Office.
In most countries the UK Royal Mail tracking number can be tracked on your local postal services website!
If you would like us to ship to an alternative address rather than your registered billing address, simply tick the box (when you are checking out) and complete the address details.
Unfortunately for PayPal users and overseas customers we can only ship to your registered billing address. These restrictions are online fraud prevention measures issued by the banking community and are beyond our control.
Will I have to pay any Customs charges in my country?
The customer is fully responsible for paying all applicable taxes directly to the relevant authority (and for reclaiming them in the event of a cancellation of your order or the return of products, to the extent permitted in these terms) as determined by the authorities of the shipping destination country. All Countries outside the United Kingdom are liable for custom charges.
Next Day and First Class we aim to despatch always within 24 hours on in stock items, if for any reason the item is not in stock we will contact you within 24 hours.
Second Class we also aim to despatch within 24 hours. If for any reason the item is not in stock we aim to contact you within 24 hours.
European & International orders are normally despatched within 24 hours. If for any reason the item is not in stock we aim to contact you within 24 hours.
Missing Goods or Damaged Delivery, what can we do?
If your goods have either been received as damaged or are missing please contact customer services immediately, either by email info@Teddybearland.co.uk or by contacting us on live chat between the hours of 8am - 5pm Monday to Friday.
If the goods are damaged we will need a proof of the damage, either by the item being returned to us, or in some cases an image sent via email. Customer Services they can advise you on the best course of action. Once we have verified the damage we can then rectify the situation.
Order has been shipped but not arrived yet who do I contact??
Royal Mail 2nd class
Please wait for possible late delivery until 8 days after dispatch. If there has been no delivery attempt within this time, please contact Royal Mail delivery depot for more information regarding delivery. Your Royal Mail Hotline: 08457 740740.
You can track your Royal 2nd Class parcel via the link below:
The tracking number was sent to you by email on order despatch and can also be found by login in to your account on Teddybearland and checking your current order shipping status
Please wait for possible late delivery until 6 days after dispatch. If there has been no delivery attempt within this time, please contact Royal Mail delivery for more information regarding delivery. Your Royal Mail Hotline: 08457 740740.
You can track your Royal 1st Class parcel via the link below:
The tracking number was sent to you by email on order despatch and can also be found by login in to your account on Teddybearland and checking your current order shipping status
The tracking number was sent to you by email on order despatch and can also be found by login in to your account on Teddybearland.co.uk checking your current order shipping status
If you don't have access to the online tracking results and your Estimated Delivery Date has passed please contact your delivery depot with your parcel tracking number. Your Royal Mail Hotline: 08457 740740. Please have your parcel tracking number ready.
The tracking number was sent to you by email on order despatch and can also be found by login in to your account on Teddybearland.co.uk and checking your current order shipping status
If you don't have access to the online tracking results and your Estimated Delivery Date has passed please contact your local delivery depot/post office with your parcel tracking number. Your Royal Mail Hotline: +44 8457 740740. Please have your parcel tracking number ready.
Teddybearland will process an insurance claim for the lost goods and you may be contacted by your local postal service to confirm the non reciept of goods.
If you are unhappy with your item and wish to return it please contact us via email returns@teddybearland.co.uk with your order number, For full information on our returns and exchanges policies and instructions on how to return your items Click Here
If you are unhappy with your item and wish to return it please contact us via email returns@teddybearland.co.uk with your order number, For full information on our returns and exchanges policies and instructions on how to return your items Click Here
At Teddybearland.co.uk we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That's why under our 28-day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 28 days of the date you received the item. Further terms and conditions on returns in this section and our full terms & condition section http://www.Teddybearland.co.uk/terms
By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.
To cancel your purchase within the seven-working-day cooling-off period, please return the item or items as per our returns procedure, giving the reason for the return as "I just don't want it anymore". Please package the relevant item securely and send it to us within 28 days following the date that the item was delivered to you.
For your protection, we recommend that you use a recorded-delivery service or proof of postage.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.
As soon as we receive the items back for your cancellation of order, we will refund the relevant part of the purchase price for that item -we cannot refund any upgrade postage charges you have selected. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at: http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html
Returns All items returned for refund or replacement must be returned within 28 days from receipt! If you are unhappy with your item and wish to return it please contact us via email with your order number, and we will generate a returns label (postage needs to be paid) and a Return authorisation slip. This will be sent to you via email in a PDF format with instructions on returning your order. Once we receive the item back we will issue a refund for your item.
The web site default currency is £ Pounds Sterling, you can select in the top left hand corner a different currency and this will change the site to display this currency and you will be charged in this currency at check out. To change this currency change the currency in the top left hand box before check out.
All returned goods must be returned in their original packaging with all tags in place in the original unused condition. It is the consumers responsibility to decide the suitability and fit of all items before using the item making the item un sellable if returned! It is the customers responsibility to make sure the product is adequately packed to avoid any possible damage in transit, such items damaged in transit will be returned to the customer and not exchnanged or refunded.
You will pay for your order in the currency displayed on the order confirmation page.
The web site default currency is £ Pounds Sterling, you can select in the top left hand corner a different currency and this will change the site to display this currency and you will be charged in this currency at check out. To change this currency change the currency in the top left hand box before check out.
You will pay for your order immediately on checkout, if the item you are selecting is on back order, you can select to place your order by Telephone order as the payment method and then pay for the item over the phone when it arrrives into stock.
Where payment is taken immediately for items market as being in stock, then we believe them to be in stock, but occasionally figures entered on the system may be in correct, in these cases we will try to contact you within 24 to 48 hours of order placement to inform you and will either put the item on backorder or refund the payment, depending on your choice.
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